Satellite Broadband – Business Internet Solution Rural Norfolk


This case study highlights the real connectivity issues our local businesses face, in many areas of Norfolk!

W’s Transport of Wood Norton near East Dereham, were struggling to get a reliable broadband service suitable for a business competing in 21st century. The normal ADSL broadband service just wasn’t up to the job!  The family run transport business specialising in agricultural and general haulage across UK and in Europe, were looking for a cost effective, reliable solution to their business internet needs and approached InTouch Systems for advice.

About our client:

W’s Transport
The Paddocks
Holt Road
Wood Norton
East Dereham
NR20 5AY


W’s Transport is a well established family business involved within the haulage industry for over 30 years.  Specialising in agricultural and general haulage both within the UK and across Western Europe.

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Migration of Telecoms, Internet & IT Systems to New Premises


During February 2015 Healthwatch Norfolk moved into their new offices near Wymondham, to accommodate their growing team.

InTouch Systems were approached to migrate their broadband services, business telecoms, IT network facilities, along with website hosting and email facilities.  Healthwatch Norfolk needed all systems to transfer seamlessly from old to new premises, without any business interruption.

About our client:

Healthwatch Norfolk
Suite 6 Elm Farm
Norwich Common
NR18 0SW

Healthwatch Norfolk – is the consumer champion for health and social care in the county,

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Norwich Theatre Royal – Online Booking System


The Norwich Theatre Royal use a web based ticketing system to process their on-line bookings from their website.  This system architecture developed problems coping with demand for on-line ticket sales.

InTouch Systems was approached by Norwich Theatre Royal management and asked to look at the issue, with a view to finding a cost effective solution. The team from InTouch Systems provided a  ‘Load Balancing’ package for the Theatre which would utilise the capacity across all of the servers, but still keep the consistent single customer facing website URL.

The problem the Theatre Royal faced:

Demand for the on-line booking system from customers wishing to order their tickets this way, had increased by 10% over the last 2 years, include much bigger growth for genres like stand-up comedy, and for booking via new trends in technology such as smart phones and tablets.  The system was subject to extreme peaks at busy periods, specifically the 24 hour period after release date for new show tickets.

The current on-line booking system became quickly overloaded at peak periods because the program itself was only designed to allow for 250 concurrent users per server.  Directly after the release of new tickets, the demand could quickly exceed this number of users, causing the system to become unresponsive and stall the ticket booking process for everyone.

The existing system was running on a single physical server on site at the Theatre Royal.  If there were any issues with the server itself, this would shut the booking system down.

The user experience of the booking system was frustrating.  Users could be thrown out of the system and when they went back in, any seats picked and waiting in their on-line basket had disappeared.  The seats could have been allocated and sold elsewhere whilst they were offline, so users had to re-select seats and hope they could get through to the payment system second time around.

About our client:

Norwich Theatre Royal
Theatre Street


The project has successfully been completed, read more to find out about the ‘Load Balancing’ solution offered by InTouch Systems..

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Baddow Hospital – IT Project Completion


Baddow Hospital is phase 1 of a development scheme to provide a cluster of medical clinics at a site in Great Baddow, Chelmsford.

The private clinic will focus on the delivery of premium health care, utilising the latest techniques in non-invasive medical procedures and day case surgical procedures, deploying leading edge medical technology and IT systems.

The IT infrastructure and systems, telephone systems, various screens, door entry and CCTV security for the Baddow Hospital project were supplied, installed and project managed by InTouch Systems of Norwich, to seamlessly integrate within the overall development plan, working within fixed time restraints with full attention to project milestones.

About our client:

Baddow Hospital
West Hanningfield Road
Great Baddow

Baddow Hospital Essex

The project is currently drawing to a successful completion, read more to view images from the final stages.

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