Satellite FAQ

FAQ for our Satellite Broadband Service

What is Ka-band?

Broadcasting satellites operate primarily in the Ku-band frequencies, offering a wide geographical coverage with a single footprint. Many satellite broadband services operate in the Ka band, which has the advantage of being much more concentrated than the Ku band and can transmit more information with narrower beams, allowing the frequencies to be reused significantly, making subscription rates much more attractive.

The available and larger amount of bandwidth supports higher transmission flow rates and therefore delivers maximum speeds for subscribers. Ka band higher frequencies also help subscribers to use smaller, less expensive antennas.

In case my Internet connection fails or does not operate properly, who should I contact?

Should your Internet connection fail or does not operate properly, please contact our Service Desk.

There are several ways to contact us, our opening hours and full contact details are on our  Contact Us  page.

Can the satellite signal be affected by the weather ?

No. Clouds, wind, rain, storm, none of this affects the satellite broadband Internet connection.
The satellite antenna can provide an Internet connection even under 20 cm of snow.

Only exceptionally bad weather conditions may disrupt the satellite transmission.

Can I use my Satellite Broadband for online gaming?

It is not recommended to play so called  ‘first-person shooter’ games because of the significantly longer ping times (approximately 600 – 650 ms between the player’s action and its translation in the game.
These delays are due to the time required to travel at light speed, the round-trip distance between the satellite dish installed at the subscriber’s premises and the satellite located in geostationary orbit, 36 000 km above the Earth.