InTouch Systems’ Complaint Handling Procedure

Complaint Handling Procedure

Our aim is to provide a high quality service for all our customers but we recognise that things do go wrong occasionally.

Where you have a query or complaint we want you to highlight this to us at the earliest opportunity to allow us to assist you.

Should you feel that you have reason for complaint please contact us immediately via our contact form.

Or call us during office hours on 01603 425209 and ask to speak to the Customer Service Manager.

Or in writing to:-
Customer Service Manager
InTouch Systems
36 Hurricane Way
Norwich
NR6 6HU

 

Please view our Customer Charter for details of published response times.

All our policies can be viewed from the “Policies” navigation menu on this website.

InTouch Systems is a participating company with Ombudsman Services: Communications.  Follow the image link below, to find out more about this service:

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