Our aim is to provide a high quality service for all our customers but we recognise that things do go wrong occasionally.
Where you have a query or complaint we want you to highlight this to us at the earliest opportunity to allow us to assist you.
Should you feel that you have reason for complaint please contact us immediately via our contact form.
Or call us during office hours on 01603 425209 and ask to speak to the Customer Service Manager.
Or in writing to:-
Customer Service Manager
36 Hurricane Way
Please view our Customer Charter
for details of published response times.
All our policies can be viewed from the FAQ navigation menu, or via footer menu items on this website.
To view further details of our complaints procedure: click here