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Intouch systems


Case Studies

Read more about InTouch Systems' recent case studies.

Frequently Asked Questions

We hope that you can find the information you are looking for within our website pages. The following frequently asked questions may also be of assistance.

News And Events

Keep up to date with all things InTouch!

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Opening hours: Monday to Friday 8am to 6pm (excluding public holidays)


Latest News

Norwich Theatre Royal - Stage Two Project Complete!

The new three-storey centre will include a 100-seat performance space, and will also feature workshop rooms, rehearsal areas, two dressing rooms and offices for the theatre’s education departments.

Rapid Deployment - Satellite Broadband

What happens when the telephone line providing your business broadband is down, with no sign of repair in the near future?

Reliable Superfast Broadband For Snetterton

Snetterton in Norfolk is one of the latest areas to benefit from high-speed broadband, with the installation of a new ITSwisp transmitter. ITSwisp has partnered with BWSC East Anglia Ltd to benefit the local community, by using a perfectly located high structure at the Snetterton Renewable Energy Plant.

New Broadband Contract For South Norfolk - Awarded To Intouch Systems

The InTouch Systems and ITSwisp teams are working alongside South Norfolk Council, to improve broadband in South Norfolk. We are all proud to announce that we have just been awarded the contract for this exciting new project.

Better Broadband Scheme Extended For Another Year

Please note that the BDUK scheme is now closed.

Broadband Provider Wispire Sold To Intouch Systems

Welcome to the WiSpire team, we are excited to welcome you on board! WiSpire will be joining forces with ITSwisp, making our broadband service even better.

We Are Recruiting!

We are looking for a friendly, reliable temporary part-time flyer distributor. The closing date for applications is 17th July 2019. See job details below, if you are interested send your CV to

Intouch Systems Is The Technology Partner For The Norfolk Enterprise Festival 2019

InTouch Systems is providing connectivity at the The Norfolk Enterprise Festival 2019, by providing ITSwisp high-speed broadband with its uniquely designed mesh network.

Business Internet For Temporary Sites

InTouch System can provide rapid deployment business internet services, for temporary sites. A 4G Pepwave solution can be installed by InTouch Systems, bypassing the need for traditional infrastructure.

Covid-19/ Coronavirus

InTouch Systems is taking steps to limit the impact on our employees and customers. Please see the latest information published by us, this will be regularly reviewed and revised according to the latest UK Government advice.


The InTouch Systems Group is dedicated to keeping you connected, while you are apart. As an ISP and Telecommunications company, our team are classed as key workers, we are still going out and about as necessary to provide your essential communication services.

Covid-19 Update November 2020

Throughout the new lockdown period for England, we will continue to provide and support our essential business services. Our continued focus is the welfare of our team and ensuring the continuity of service for our customers.

Intouch Systems Are Proud Sponsors Of The Broadland And South Norfolk Business Awards 2020

Many congratulations to the SNAP team an award well deserved! #bsnbizawards

Unbreakable Internet

InTouch Systems is providing a truly unbreakable internet solution. If your connection is down or intermittent, you can stay online without interruption.

Frequently Asked Questions

My Internet Connection Has Dropped, Or Is Running Slowly, What Should I Do?

Should your Internet connection drops, or does not operate properly, please contact our Service Desk.There are several ways to contact..

Can The Satellite Signal Be Affected By The Weather ?

Only exceptionally bad weather conditions can affect your satellite connection. Clouds, rain and storms tend not to affect satellite..

Can I Use My Satellite Broadband For Online Gaming?

Yes, however due to longer ping times (the time it takes for a player’s action to translate in the game),..

How Do I Manage My E-Mail Quarantine?

To view and/or download the guide click on the PDF icon below:

How To Connect Your Router To The Internet

To view and/or download the guide click on the PDF icon below

Satellite Broadband T & C

To view and/or download our Satellite Broadband T & C click on the PDF icon below

How Do I Setup An Email Address In Outlook 2010?

To view and/or download the guide click on the PDF icon below:

How Do I Setup An Email Address On An Iphone?

To view and/or download the guide click on the PDF icon below:

Customer Charter

To view and/or download our Customer Charter click on the PDF icon below:

Hosting Terms & Conditions

These conditions apply to all of InTouch Systems’ Hosting Services.It is important you read these conditions carefully. If you any..

Cookie Law

This site uses cookies – small text files that are placed on your machine to help the site provide a..

Privacy Policy

To view and/or download our Privacy Policy click on the PDF below:

Gdpr Statement And Related Information For Intouch Systems, By Following Links Below:

View our GDPR statement and general information.View our Privacy Policy.View our list of suppliers..

Customer Code Of Conduct

To view and/or download our Customer Code of Conduct document click on the PDF icon below

Complaints Procedure

To view and/or download our Customer Code of Conduct document click on the PDF icon below

How To Test Your Internet Speeds

To view and/or download the guide click on the PDF icon below

Wifi Coverage Expectations

To view and/or download the guide click on the PDF icon below

How To Contact The Service Desk Team, For Intouch Systems And Itswisp Customers

Help & SupportTechnical support is available during normal office hours, Monday to Friday 8 am to 6 pm (excluding public..

Intouch Systems Network Standards

To view and/or download our Network Standards document click on the PDF icon below

What Is Bandwidth And How Does It Work?

Bandwidth is the total download/upload speed you can achieve through your connection. There’s a common misconception that if you’ve..

What’S The Difference Between A Megabit And A Megabyte?

These are two very similar looking and sounding words, however have slightly different meanings. Megabits per second is the measurement..

Case Studies

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