Frequently Asked Questions

We hope that you can find the information you are looking for within our website pages. The following frequently asked questions may also be of assistance.


Satellite Broadband FAQ
Satellite Broadband FAQ Read on for FAQ on our satellite broadband service. Customers for our broadband service can contact our friendly Service Desk team see our Contact Us page for more ways to get in touch.
In case my Internet connection fails or does not operate properly, who should I contact?Posted in Satellite Broadband FAQ
Broadcasting satellites operate primarily in the Ku-band frequencies, offering a wide geographical coverage with a single footprint. Many satellite broadband services operate in the Ka band, which has the advantage of being much more concentrated than the Ku band and can transmit more information with narrower beams, allowing the frequencies to be reused significantly, making subscription rates much more attractive.

The available and larger amount of bandwidth supports higher transmission flow rates and therefore delivers maximum speeds for subscribers. Ka band higher frequencies also help subscribers to use smaller, less expensive antennas.
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What is Ka-band?Posted in Satellite Broadband FAQ
Broadcasting satellites operate primarily in the Ku-band frequencies, offering a wide geographical coverage with a single footprint. Many satellite broadband services operate in the Ka band, which has the advantage of being much more concentrated than the Ku band and can transmit more information with narrower beams, allowing the frequencies to be reused significantly, making subscription rates much more attractive.

The available and larger amount of bandwidth supports higher transmission flow rates and therefore delivers maximum speeds for subscribers. Ka band higher frequencies also help subscribers to use smaller, less expensive antennas.
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In case my Internet connection fails or does not operate properly, who should I contact?Posted in Satellite Broadband FAQ
Should your Internet connection fail or does not operate properly, please contact our Service Desk.

There are several ways to contact us, our opening hours and full contact details are on our Contact Us page.
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Can the satellite signal be affected by the weather ?Posted in Satellite Broadband FAQ
No. Clouds, wind, rain, storm, none of this affects the satellite broadband Internet connection.
The satellite antenna can provide an Internet connection even under 20 cm of snow.

Only exceptionally bad weather conditions may disrupt the satellite transmission.
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Can I use my Satellite Broadband for online gaming?Posted in Satellite Broadband FAQ
It is not recommended to play so called ‘first-person shooter’ games because of the significantly longer ping times (approximately 600 – 650 ms between the player’s action and its translation in the game.

These delays are due to the time required to travel at light speed, the round-trip distance between the satellite dish installed at the subscriber’s premises and the satellite located in geostationary orbit, 36 000 km above the Earth.
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E-mail
E-mail We have included some user guides to assist our e-mail account customers, just look for the relevant software section and click on the PDF icon to view/print/download.

You will need a PDF reader to view these documents. If you do not have one already installed you can download a free reader from Adobe’s website
How do I manage my E-mail Quarantine?Posted in E-mail
To view and/or download the guide click on the PDF icon below:

How to manage E-mail Quarantinepdf 119Kb
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How do I set up Live Mail on Windows 7?Posted in E-mail
To view and/or download the guide click on the PDF icon below:

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How do I set up an email address in Outlook 2003?Posted in E-mail
To view and/or download the guide click on the PDF icon below:

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How do I setup an email address in Outlook 2007?Posted in E-mail
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How do I setup an email address in Outlook 2010?Posted in E-mail
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How do I setup an email address in Outlook Express?Posted in E-mail
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How do I setup an email address on an iPhone?Posted in E-mail
To view and/or download the guide click on the PDF icon below:

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User Guides Internet
User Guides Internet We have included a user guide to assist our Broadband customers, just click on the PDF icon to view/print/download.

You will need a PDF reader to view this document. If you do not have one already installed you can download a free reader from Adobe’s website
How to connect your router to the InternetPosted in User Guides Internet
To view and/or download the guide click on the PDF icon below

How to connect your router to the Internetpdf 206Kb
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Terms & Conditions
Terms & Conditions We have included our various terms & conditions, just look for the relevant section and click on the PDF icon to view/print/download.

You will need a PDF reader to view these documents. If you do not have one already installed you can download a free reader from Adobe’s website.
Satellite Broadband T & CPosted in Terms & Conditions
To view and/or download our Satellite Broadband T & C click on the PDF icon below

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Customer CharterPosted in Terms & Conditions
To view and/or download our Customer Charter click on the PDF icon below:

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Hosting Terms & ConditionsPosted in Terms & Conditions
These conditions apply to all of InTouch Systems’ Hosting Services.

It is important you read these conditions carefully. If you any questions about these conditions please contact our Support Team at support@intouchsystems.co.uk.

These Terms & Conditions explain our responsibilities to you, along with your responsibilities to InTouch Systems and to the other users of the service.

If you are a Consumer, you must be 18 years or older to register for the service.

InTouch Systems reserves the right to refuse any application for service.

To view and/or download our Hosting Terms & Conditions click on the PDF below:


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Cookie LawPosted in Terms & Conditions
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

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