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Frequently Asked Questions

We hope that you can find the information you are looking for within our website pages. The following frequently asked questions may also be of assistance.


E-mail
E-mail We have included some user guides to assist our e-mail account customers, just look for the relevant software section and click on the PDF icon to view/print/download.

You will need a PDF reader to view these documents. If you do not have one already installed you can download a free reader from Adobe’s website
How do I manage my e-mail quarantine?Posted in E-mail
To view and/or download the guide click on the PDF icon below:

How to manage E-mail Quarantinepdf 679Kb
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How do I setup an email address in Outlook 2010?Posted in E-mail
To view and/or download the guide click on the PDF icon below:

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How do I setup an email address on an iPhone?Posted in E-mail
To view and/or download the guide click on the PDF icon below:

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GDPR Info
GDPR Info Read on for GDPR information relating to InTouch Systems.
GDPR statement and related information for InTouch Systems, by following links below:Posted in GDPR Info
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Satellite Broadband FAQ
Satellite Broadband FAQ Read on for FAQ on our satellite broadband service. Customers for our broadband service can contact our friendly Service Desk team, see our Service Desk Contact page for ways to get in touch.
My Internet connection has dropped, or is running slowly, what should I do?Posted in Satellite Broadband FAQ
Should your Internet connection drops, or does not operate properly, please contact our Service Desk.

There are several ways to contact us, our opening hours and full contact details are on our Service Desk Contact page.
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Can the satellite signal be affected by the weather ?Posted in Satellite Broadband FAQ
Only exceptionally bad weather conditions can affect your satellite connection. Clouds, rain and storms tend not to affect satellite internet connections. The satellite antenna can even provide a connection when under 20 cm of snow.
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Can I use my satellite broadband for online gaming?Posted in Satellite Broadband FAQ
Yes, however due to longer ping times (the time it takes for a player’s action to translate in the game), you should avoid first-person shooter (FPS) games.

The ping times on satellite broadband are longer due to the fact that the signal has to make a trip from the property to a satellite some 36,000km above the Earth, then back again.

It should be fine to play other non-FPS games using your satellite connection.
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Terms & Conditions
Terms & Conditions We have included our various terms & conditions, just look for the relevant section and click on the PDF icon to view/print/download.

You will need a PDF reader to view these documents. If you do not have one already installed you can download a free reader from Adobe’s website.
Satellite Broadband T & CPosted in Terms & Conditions
To view and/or download our Satellite Broadband T & C click on the PDF icon below

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Customer CharterPosted in Terms & Conditions
To view and/or download our Customer Charter click on the PDF icon below:

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Hosting Terms & ConditionsPosted in Terms & Conditions
These conditions apply to all of InTouch Systems’ Hosting Services.

It is important you read these conditions carefully. If you any questions about these conditions please contact our Support Team at support@intouchsystems.co.uk.

These Terms & Conditions explain our responsibilities to you, along with your responsibilities to InTouch Systems and to the other users of the service.

If you are a Consumer, you must be 18 years or older to register for the service.

InTouch Systems reserves the right to refuse any application for service.

To view and/or download our Hosting Terms & Conditions click on the PDF below:


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Cookie LawPosted in Terms & Conditions
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Please see our Privacy Policy for further information regarding the use of cookies on this site.

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Privacy PolicyPosted in Terms & Conditions
To view and/or download our Privacy Policy click on the PDF below:

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Customer Code of ConductPosted in Terms & Conditions
To view and/or download our Customer Code of Conduct document click on the PDF icon below

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Complaints ProcedurePosted in Terms & Conditions
To view and/or download our Customer Code of Conduct document click on the PDF icon below

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InTouch Systems Network StandardsPosted in Terms & Conditions
To view and/or download our Network Standards document click on the PDF icon below

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User Guides Internet
User Guides Internet We have included a user guide to assist our Broadband customers, just click on the PDF icon to view/print/download.

You will need a PDF reader to view this document. If you do not have one already installed you can download a free reader from Adobe’s website
How to connect your router to the InternetPosted in User Guides Internet
To view and/or download the guide click on the PDF icon below

How to connect your router to the Internetpdf 206Kb
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How to test your Internet speedsPosted in User Guides Internet
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pdf 576Kb
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WiFi Coverage ExpectationsPosted in User Guides Internet
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What is bandwidth and how does it work?Posted in User Guides Internet
Bandwidth is the total download/upload speed you can achieve through your connection. There’s a common misconception that if you’ve got a 10 Mbps package, you’ll be able to achieve 10 Mbps across all of your devices, all of the time, however unfortunately this is not correct. If you’re streaming your favourite box set in high definition (which uses your download capacity), this’ll take about half of your 10 Mbps, so if you were to run a speed test while streaming, the test will say your download speeds are only 5 Mbps.

These days, more and more devices are becoming internet connected (search “Internet of Things” for more information), so your bandwidth is going to be spread out thinner across the household.

Examples of devices which are connected to your network are:


  • TVs

  • Sky boxes

  • Tablets

  • Phones

  • Laptops

  • Alexas/Google Assistants

  • Games consoles


These are your “normal” connected devices, however even some toasters, kettles, fridges, washing machines and even light bulbs are connected to the internet, so will be using your bandwidth.

The next time you think your internet is running slow, just check what other devices are using your network at the same time. Be mindful that devices might be accessing the internet in the background, such as phones automatically downloading updates.

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What’s the difference between a Megabit and a Megabyte?Posted in User Guides Internet
These are two very similar looking and sounding words, however have slightly different meanings.
Megabits per second is the measurement of internet speeds and Megabytes per second is the measurement of speeds between two devices, such as USB memory stick to PC.

Helpfully, they’re both abbreviated to the letters M, B,P and S, however are formatted slightly differently. Megabits has capital M and the rest of the letters are lowercase i.e. Mbps, whereas Megabytes is capital M and B, with the remaining letters being lower case i.e. MBps.
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